Location: Static Site - Central London
Hours: Monday to Friday, 8am-4.30pm
This role will deal with daily fault requests, PPM duties, and out-of-hours reactive work for large-scale, high-end integrated systems.
Key Responsibilities
- Provide a reliable, courteous, and effective service to all clients.
- Maintain a positive company image through high standards of dress and customer communication.
- Close or update helpdesk tickets upon completion of each service visit.
- Ensure any company vehicle provided is maintained in good working order.
- Demonstrate a willingness to help colleagues and maintain a high level of personal performance.
- Adopt a flexible approach to working hours and callouts.
- Adhere to company Management Systems at all times.
- Undertake any other duties as requested by the Service Manager to deliver first-class service.
- Participate in the company callout rota.
- Provide day-to-day care, maintenance, and repair of complex Analogue and Digital CCTV Systems
on public highways, shopping malls, custodial and general areas.
- Maintain and repair functional and managed control rooms.
- Provide maintenance and repair of multi-site Access Control Systems.
- Support and maintain Perimeter Detection Systems.
- Complete all planned preventative maintenance (PPM)
schedules as required.
- Be prepared for occasional nights away.
- Assist with the callout rota as necessary.
- Analytical thinker with a structured, methodical approach to problem-solving.
- Confident and capable of completing documentation accurately.
- Able to multitask and work efficiently to tight deadlines.
- Strong team player who shares knowledge and supports others.
- Keen to develop new skills and stay up to date with technologies.
- Well-disciplined, organised, and reliable self-starter.
- Flexible approach to working practices and environments.
- Excellent customer service and communication skills.
- Professional telephone manner that inspires client confidence.
- Sound knowledge of CCTV, IT, and PID systems
across varying scales.
- Experience with Access Control systems
including Site Mustering.
- Strong understanding of DVR and NVR systems.
- On-site fault repair and maintenance capability.
- Desirable experience with:
- PID Systems
- Galaxy Alarms
- Cortech GUI
- CEM Access Control
- Synergy
- Video Matrix Systems
- IP Systems & Networks
- RAID Recording
- Salary up to £45,000
- Life assurance (4x annual salary)
- 5% matched pension
- 25 days annual leave + BH
- Carry-over holidays (up to 5 days)
- Health & wellbeing programme
- ???????Reward & recognition programme
- Long service rewards
- Learning & development support
V7 Recruitment is an equal opportunities employer and does not discriminate on the grounds of age, disability, gender, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. All applications will be considered solely on merit and suitability for the role.
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