A well-established and highly respected Security and Communications provider, accredited to NSI Gold and BAFE standards, is seeking a Key Account Manager to join their expanding Customer Engagement Team based in the Birmingham area. Known nationally for their quality, care, and reliability, this innovative organisation specialises in the design, installation, service, and maintenance of integrated security systems, and also manufactures specialist equipment.
With staff wellbeing, safety, and environmental awareness at the forefront of their operations, this forward-thinking employer offers a collaborative environment that places both customers and employees at the heart of their success.
Role Overview:
This is an excellent opportunity for an experienced professional with a background in the security sector to step into a client-facing role, managing key accounts and driving customer satisfaction. The successful candidate will serve as a trusted advisor to clients, ensuring service excellence and delivering tailored security solutions that meet both operational and strategic needs.
Key Responsibilities:
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Manage and grow a portfolio of key contracts
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Develop and maintain strong, high-quality relationships with customers
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Understand and anticipate client needs from both a strategic and operational perspective
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Act as the internal advocate for customer interests
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Build and sustain relationships with manufacturers, consultants, and distributors in the security industry
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Design, survey, and quote for life safety system installations, with a strong emphasis on CCTV
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Support the tendering and bidding process for new business opportunities
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Assist in producing commercial forecasts alongside the Head of Customer Engagement
Essential Experience / Qualifications:
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Proven experience in the security sector
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In-depth knowledge of CCTV systems, transmission technologies, and associated networks
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Previous involvement in the design or installation of integrated life safety systems (including CCTV, Access Control, Intruder, and Fire)
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Experience generating build sheets and quotations
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Track record of producing and submitting competitive tenders and bids
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Excellent interpersonal skills with a strong customer-first approach
Desirable Attributes:
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Strong understanding of integrated and networked systems
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Excellent written and verbal communication
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Commercially astute with a good understanding of pricing and contract dynamics
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IT proficient, particularly with Microsoft Office packages
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Collaborative team player aligned with delivering a premium service standard
What’s on Offer:
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Basic salary of £45,000 plus commission
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Annual inflation-linked salary review
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Pension Salary Sacrifice Scheme
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Life and Accident Insurance
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Medical Cash Plan
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Cycle to Work Scheme
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25 days annual leave, rising to 27 with service, plus bank holidays
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Additional day off for your birthday
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Holiday Buy Back Scheme
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Company Sick Pay
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Access to Perks platform and Employee Assistance Programme
This is a superb opportunity for a customer-focused and commercially aware individual to develop their career with a company known for its excellence and commitment to both clients and employees. If you're looking to be part of a supportive, high-performing team in the security and communications sector, we encourage you to apply.
V7 Recruitment are an equal opportunities employer and are acting as an employment agency in relation to this vacancy.
Please contact: Bsteer@v7recruitment | 07458 161611 for more information.
